Cabelas Service

[Andy L]

I was in Kansas City on Monday and went to Cabelas. I have been looking into buying a particular rifle, CZ in 204 Ruger. Just not sure if I want the American or Varmint, leaning toward American. I always kick around ideas for a long time, but then buy pretty fast when I make up my mind.

Anyway, I went to the gun counter and there were 4 people working the counter. I stood there patiently, looking as best I could at the guns on the rack. I happened to overhear a conversation with a employee and two customers, they were looking at the same thing. The salesman brought out a Varmint for them to look at. I kept my distance, but was watching intently as he showed them features and they handled it. While they were handling it, he walked away for a moment to get something else, and walked by me. I asked, "is that the Varmint?" I got a sarcastic yes and he rolled his eyes as if I had commited a crime or something.

I stood there another 10 minutes, waiting for a free salesman. Well, this guy got done first. By then I had made up my mind to buy that gun. I had the cash in my pocket and was going to tell him to get the paperwork started. He walked by me again and said "someone will be with you in a moment". He then went into the back a moment and came back out and stopped and started helping someone else.

I was pizzed to say the least. I hate rude salesmen, especially when Im getting ready to spend some cash with them. I left and never got a glace from that or any other salesman. I am going to order the rifle from another FFL. He agreed to give me the same price.

Just remember, when you go to Cabelas to buy a gun, keep your mouth shut until the gun Nazis approach you, or it will be "No gun for you".

:rolleyes:

Andy

[M.T. Pockets]

Sorry to hear about your bad experience. I'd write a letter to their HQ in Nebraska and I'd bet that Dick & Jim would go to Kansas City and personally kick that guy's pants out the door. Really.

I get to the Cabela's store in Owatonna, MN a couple times a year and have never had a bad experience with an employee, the biggest trouble is the crowds. They're service on the phone is great too.

[Andy L]

I may just do that MTP. Thats a good idea.

Still leaves a bad taste in your mouth, know whtat I mean? Im the same distance from KC Cabelas and Bass Pro World Headquarters, maybe a little closer to Bass Pro. This could make alot of difference in which way I turn out of my drive next time Im going to buy something.....

Andy

[Jack]

First time I've EVER heard 'Cabela's' and 'bad service' in the same sentence.
Andy, I'll bet the people at Cabela's would be madder than you were if they hear of this event- you oughta tell them.

[Steverino]

Is it at all possible that the sales clerk didn't see you when he came back from the back room still standing there?

Also, did you happen to talk with a manager or anyone else at the Cabelas store prior to what I am sure was a hasty departure -due to their apparent lack of customer service?

IMHO, it is important to let the store know why they lost your business for this particular sale (and possibly future store sales) Now perhaps this clerk is not too overly concerned but I would venture a guess that either the department or store manager sure would be interested in your commentary.

Last year a friend and I went into a "local" sporting goods store that has a nice selection of firearms and bows (hard to find anymore around the NW Chicago area thanks to the Libs) When my friend put his F.O.I.D. (Firearms Owners Identification card) out in front of him on the counter and began to ask a few questions about a shotgun that he was interested in learning about, the clerk began giving him shortm smart aleck wise-cracks back. We left the store after a bit and he was pretty upset about it. I told him that he should have talked to somebody about it ( it went beyong this fella behind the counter just having a bad day-he was downright rude.)

Well my friend ended up driving about 60 miles south from us and found a gunshop that had this same model of shotgun and bought it (about fifty bucks cheaper to boot!)

I ended up back at this same shop (that had the rude clerk) looking at some single action revolvers after a bow shooting session one day after work and struck up a conversation with another store clerk. When I mentioned this story with my friend he became apolegetic and angry at the same time (angry at the situation-not me) and said that he would mention it to the store manager and owner when he saw them the following day. Whether he did or not I cannot say.

Around my area, we're losing more and more local gunshops thanks to Liberal officials and closed door municipal referendums. Condescending store clerks do nothing to help this situation-especially to folks that are new to the shooting sports. It can be an intimidating experience starting out and with fewer folks getting active in hunting/shooting, well..it doesn't make for a good situation in general.

Anyhow, I thought that I'd share a little of my own history on this sort of stuff, You must do what you feel is right, of course.

[fabsroman]

I agree with MTP.

I write letters whenever I have a problem with something. Just yesterday I wrote a letter to Staples, the office supply store, because the furniture that I have purchased from them has come broken on several occassions. Now, I understand that it is being shipped straight from the manufacturer in boxes and that I am supposed to assemble it, but some of these things look like the fork lift operator stabbed them.

[Steverino]

The only way that stores (or companies for that matter) can fix problems is by having customers provide feedback so that they can take the appropriate corrective actions.

Personally, I really like getting something that I have ordered and find a customer satisfaction survey or form asking about my overall satisfaction with the product and shipment. It demonstrates that they care about their customer base (which I spose' they should, right?;)

[M.T. Pockets]

A friend of a friend of mine worked at Cabela's HQ's office. While working for them he sent a resume' to another firm somewhere else. Somehow the big guys found out and bounced him out of the office immediately. I don't think a rude sales clerk would last long either.

[fishdoggydog]

A week or so ago I recieved a $150 order from Cabelas minus a muskie lure that cost about ten bucks. I called and asked if the refund for the lure no longer stocked was going to be on my credit card, or as points because I used some of both for the purchase. The lady had me on hold for a while, when she returned she said because I used a store rebate they had sent me on-line, $20 for purchases over $150, when the lure that supposedly was in stock when I ordered, was out of stock, my rebate had been canceled. But she said she fixed it for me and asked where to put my refund for the lure, I said as Cabelas points. Next day my wife got a call at home, they said that was not possible, it was just going to be a wash for the rebate versus any refund back. When I got home I callled Cabelas customer service, told her the story, and she said, a lure was now in stock, did I want it? I said yes I did, and she sent it free of shipping charges, with a $20 gift certificate for my hassle.

[fabsroman]

Yeah, Cabelas has usually been pretty good to me. Then again, it might be because of the amount of stuff I have ordered from them in the past. I am the only one out of all my hunting buddies that gets the hardcover, 3" thick, catalog. I'm not complaining.

Andy,

You really should give somebody at the store a call and complain. If nothing else, it will probably make you feel better.

[Andy L]

I think I will. I was so pissed at the time, it probably wouldnt have been a good time to talk. And, I really wasnt in the mood to talk. It was a more of screw this place attitude. I think Ill write them a letter while its fresh.

Thanks for the tips folks.

Andy

[M.T. Pockets]

Hey Fabs,

I get those 3" hardcover catalogs too. One each spring & fall.

My buddies can't figure out why I get them and they don't.

[fabsroman]

MTP,

I think it is all about how much money you spend at Cabelas. I could be wrong. It might be because I have a Cabelas Visa card that I spend a lot of money on. Who knows, but I do like those catalogs. They look really nice on the coffee table.

Andy,

If you purchased the gun already, you might want to send them a copy of the receipt along with a letter. I know I got Lowes' Customer Service department's attention when I pulled out a stack of Home Depot receipts and told them that the only thing I bought from Lowes was the hardwood floors because they screwed that up royally, which they were doing again. They lady behind the counter refunded 10% of my purchase price which amounted to $700 something dollars. That was pretty nice.

Sometimes, it is worth complaining about things.

[Andy L]

Email sent.

I was really disappointed. Like you guys, I spend alot of money with Cabelas, and Bass Pro for that matter. Both normally give great service.

I doubt Ill get any satisfaction out of it other than a "sorry Charlie", but if that salesman gets is butt chewed and pays attention next time, maybe its worth it.

Im sure it wasnt much to him, but I could tell the guys ahead of me werent going to buy anything, and knew very little about rifles from the questions they were asking. And the guy he went to next, I have no idea. But he lost a sure thing, I do know that.

Andy

[Gotcha!]

---as I just got back from the Sidney store. I, on Monday, tried placing an order for $150+, and ended up being on the phone with catalog in hand for almost an hour, trying to find replacements for all the stuff that was "out of stock."

Since I had planned to got to Sidney for my $30 bucks and to pick up my rebarrel job an the way back, I figured I could pick up most everything at the store. -WRONG

Found a "clip" type holster for my PPK (Bianchi), but it was scratchd inside and also showed signs that a gun had been more than just slipped in to test fit. When I asked - I was told that was the only one they had - Take it or leave it! Took it and went to Customer service, where I got the same treatment from the people there.

Went to checkout and got the "how are you doing today?" Told the young lady that I was a little upset about the attitude of the people and she smiled big and wide!!!!!! I said so you think that poor customer relations is funny??? She grabbed up a phone and in 15 seconds there were 2 goons to find out what the problem was. One was supposedly a "manager". HE finished checking me out and escorted me outside - where I proceeded to inform him I was tired of the decline of customer relations over the last couple of years. He assured me he would talk to the people - so I am going to hold my breath - someone call 911!!!!!! :eek

Dick & Jim sold controlling interest in Cabela's 2-3 years ago, and service has gone downhill since.

P.S. - as an aside, I had to help another upset customer find the size Rapala lure he was looking for, because all the "fishing" help was in a circle trading whatever??????

[fabsroman]

That isn't good to hear, but I agree about customer service. I will pay a little extra to get it because I do not want to waste my time dealing with stuff.

[Purebred Redneck]

As a retail worker for 5 years, I've screwed over countless numbers of people just like you. All acidently.
I've been to Cabelas and Bass Pro many times and unless you come in at a good time - it's frickin nuts :eek:

It's very hard to remember who is next in line when the line is spread out left to right. You may have been next - and he may have once known you were next - but a few minutes later it could be unclear. And I know what it feels like to deal with cutomers 10 hours a day - it's dallusional (sp)- you have no idea what's going on. And that accounts for a smart remark too. People don't know they do it because they're working so hard (to you they may just be standing there doing nothing). So then they're thinking - I forget who's next - I have to pick one..."
I've seen this at Wallmart, Cabelas, Bass Pro, any busy bar on a wild night, etc.

I wouldn't expect anything to come from your letter. I've been phoned and yelled at many times by people. They would demand the manager be called and they'd complain about me. The manager was always "yes maam, I'll take care of it, I'm sorry." But as soon as they leave the manager and me would just start making hand job motions and saying "what a *****":D :eek:

So I don't think it was done on purpose - but I wasn't there so...

[Andy L]

I wouldnt think it would be too hard. When I walked up there were only 4 employees helping 5 people, two were together. I was the only one waiting till the other guy walked up while the genious was in the back.

As for screwing over customers, I worked in auto parts for 6 years. If I ever did that, I would have been fired in a heartbeat. I dont know where you worked, but I would just have to imagine it was a big chain that worked on bulk, individuals didnt count, due to your cavalier attitude about it.

As for hearing back, I already got a response. They were going to check with the manager and see what time I was there to see who was working. I bought some other stuff and they ask your phone number. It can be tracked.

Im glad your proud you have screwed over hundreds of people in your time in retail PBR.

Andy

[Purebred Redneck]

Originally posted by Purebred Redneck
As a retail worker for 5 years, I've screwed over countless numbers of people just like you. All acidently.


Not proud of it. I didn't lose any sleep out of the deal either though. It's one of those things you expereince everyday. Customers didn't like being told we were out of a sale item, couldn't return something, etc. Yes, it was a big retail chain - Kmart.
I would run around like a chicken with my head cut off and of course I could do nothing right.
I can't help it the shipment didn't come in and you drove 20 miles- yell at your psyciatrist, not me :o
When working for big retail stores, you encounter 10x more people - so you expereince 10x more drama. You just learn to live with it and do your best.

[fabsroman]

Andy,

PBR did say that his screwing over people was all done by accident. Personally, I don't know if mens rea (mental knowledge) is needed to qualify as screwing somebody over, but I would kind of think so. Of course, sometimes one guy feels like he got screwed and the other guys feels as though he gave the guy a great deal.

[Andy L]

Fabs,
That kind of service is a problem in retail, IMO. Its the difference between where I shop and dont, I know that much.

As I said, Oreilly Automotive would have canned me or anyone else in a heartbeat for blowing off someone like that. Especially if we werent busy.

Actually, if your not sure, "whos next", works pretty good. And rolling your eyes and sarasim in your voice is not acceptable. EVER.

Andy

[fabsroman]

Andy,

I worked retail at a hot dog stand in a mall's food court for 5 years, from my senior year in high school until I graduated from undergrad and started studying for the CPA exam. Retail is a tough business. However, try being an attorney/CPA. Clients think they are the only client I have.

With that said, I agree that you were treated like crap and I personally do not put up with that any more. I guess that is also why I like dealing over the Internet for most stuff. Now, it has been 24 hours since I sent Staples that e-mail and I sent them another in the middle of the day. No response yet. I sent Office Depot an e-mail last night about a product that I would like them to carry that is brand new, but they haven't responded either. Granted, both companies have sent me generic e-mails stating that they received my e-mail.

My last problem with Cabelas was regarding two custom dog collars that I ordered for Nitro. One never came and the other came with its tag broken off. I went on-line to there instant help line via some IM client and they had new collars out to me right away. I think I went on-line and Im'ed them for one other thing too, but I cannot remember what it was. It must have been a good outcome because I usually remember the bad ones and make sure that I tell everybody about it.

As far as auto parts stores are concerned, I shy away from those places because most of the guys behind the counter are far from helpful. I usually go on-line to Napa, AutoZone, Advanced Auto Parts, and Carquest. With that said, if I ever need help from somebody behind the counter, I would trust the Napa guys in this area. The service at Pep Boys over here is terrible. I went in there for some items that they had on sale and they didn't have a single one stocked on the floor out of the five items I was looking for.

[BILLY D.]

WHAT DO YOU EXPECT WHEN EMPLOYEES ARE PROBABLY PAID $6.00 AN HOUR.

REMEMBER WE ARE NOT A MANUFACTURING COUNTRY ANYMORE. THANKS TO THE EPA AND JOB OUT SOURCING WE MERELY SELL AND PUSH EVERYBODY ELSES CHEAP CRAP. ALSO THANKS TO WALMART. WHY DO YOU THINK THERE ARE 5 WALDONS IN THE TOP RICHEST PEOPLES LIST? RETAIL CLERKS USED TO DRESSED DIGNIFIED, NOT NOWADAYS. I WOULD FIND IT DIFFICULT TO BE MOTIVATED AT WORK ALSO, ESPECIALLY IF I'M WORKING TWO JOBS AND STILL JUST SQUEAKING BY.

THE USA USED TO BE ALMOST SELF SUFFICIENT. NOT ANY MORE. TAKE A LOOK AT OUR MULTI-MULTI BILLION DOLLAR TRADE DEFICIT. WALMART MAKES A BIG CONTRIBUTION TO THAT ALSO. THESE DAYS IF YOU AREN'T IN THE MEDICAL, FINANCIAL OR COMPUTER FIELDS YOU ALMOST HAVE A DEAD END JOB.

I'M JUST A CABELAS CUSTOMER. BUT I DO ALL MY PURCHASES BY PHONE. NO PROBLEMS HERE.

[gspsonny03]

All I can tell you is that Cabela's is pretty much my second home and I have never had a problem with their service, whather it be on the phone or in person. They have always been courteous, friendly and helpful. I suppose that when you consider how many employees they now have sooner or later you are going to run into someone that's had a bad day or who just has an attitude problem. I agree with the rest, send a letter an email or better yet make a phone call. Cabela's is trying very hard to become the biggest and best sporting goods store in the U.S.A. and they can't do that with people like you just mentioned, there is just to much competetion out there. I certainly wouldn't base my opinion of a store on one person's attitude on one visit. Now if it happened more than once, than we would have a problem.

[Nulle]

Never had a problem at mine yet.
I get the master catalogs also and you can bet I dont have the credit card or spend a ton of money in that place either.
They got a ton of stuff but they sure are not a deal when it comes to buying.

[fabsroman]

Nulle,

Do you know of some other mail order places that are cheaper. Being a CPA, I can squeeze the you know what out of a nickel. So, I am all ears for any places that are cheaper than Cabelas.

[Mil Dot]

Dealing with big retail. Stay calm! Assess the situation. How busy is it? Request a management person for satisfaction. Move up the chain. Local locations do not want negatives coming back to them from corporate big wigs. I work as a Department Manager for a big chain, an equal to a store assistant manager, customer complaints to corporate office via e-mail are like a five alarm fire in my district and are expected to be handled within 24hrs. It truly is about getting to the right person within the store to get taken care of or get feedback to. They may realize a problem exists with a particular associate but without customer complaints (as crazy as this sounds) they are unable to expedite a resolution (get rid of the problem) due to legal guidelines protecting the associate. It isn't the good old days where you can just terminate on the spot. Now, there is counseling, written documentation, various warning levels and all having to be case specific. In other words, you may be doing the local Cabelas, yourself and all the patrons in your area a huge favor by lodging a complaint on a particular associate (he/she may have others). Try to make sure and have his/her name.
Cabelas has always taken care of me, customer service wise, and many other folks. Just go to their tent sale in Sidney this summer. They do a huge clean out the mailorder returns tent sale each year in like July. Its clear that a lot of folks use stuff for one camping trip and then return it as defective. I've purchased boots that had "dirty" as the reason for there return. Now that's a pretty liberal return policy.

MD

[Hawkeye6]

I've always had good service from Cabelas, whether it was as a phone or an internet customer. I've only been to their stores twice. Once to the one in Wheeling WV, and once to the one in Dundee MI. Both of them had pretty good crowds.

Fabs, I get the catalog in hardbound form, too. But this Spring was the first time.

As to their prices, I think they are competitive. Not necessarily the best price in town, but usually right in there. If what they have seems kind of expensive, I usually find its pretty close to what the rest of the retailers charge.

Another thing is that I find their clothes to be pretty consistently sized. When i "mail-order" clothes, I thinkhtat's pretty improtant.

H.

[Andy L]

Guys, I have always had good service out of Cabelas as well. I get the catalogs as well. I order a ton of stuff from there every year, usually catalog or online. I agree they are normally good. I have never used their return policy, but hear its great. Im not into using something and returning it like some folks. Just makes stuff higher in the future.

But, this is only the second time I have been in one of their stores. And, both times the same store. And, as I said before, they were not busy. Actually, I was surprised at how few people were there. I have been to the gun counter at Bass Pro on Springfield MO numerous times, and know how busy it can be. But it wasnt.

Im glad they have so many defenders. I would be the same way, had I not been treated like that. I guess you would have to be there to see the situation, tone of voice, facial expression and everything to appreciate it. I think anyone would have been upset.

Im not saying I will never buy from them again, but, as I said before, it could make the difference which way I turn next time.

Andy

[fabsroman]

I have been to Bass Pro Shop on several occasions here in Maryland and they have bene slow on a lot of them. Seems as though they are really only busy during the beginning of hunting or fishing season or when there is a big sale for a limited amount of time.

The last time I went there was when I was picking my fiance up from the airport, which is right next to Outdoor World. They were extremely dead.

[Nulle]

We have a big store in Sioux Falls that is much cheaper but nothing on-line so you have to visit the store.
On Cabelas I watch the sales and do pretty good on price but if it is not on sale I don't buy.
I get the sales on email from them and if you just waite you can do good.
Ebay is another area of buying but there again be careful and don't get caught up in the bidding frenzy.

[fabsroman]

Thanks Nulle.

Since I do not live in South Dakota, even though I wish I did at times, and since I do not deal with E-Bay that much, I guess I will have to stick with Cabelas and Outdoor World since there aren't really any retailers around me that cater to hunting and fishing.

[Andy L]

Unless you go at 7am, when they open, I have NEVER been to Bass Pro in Springfield when they werent swamped.

But, I have been to some of their other stores when they were slow. I guess since its the headquarters, has the museums and everything, it makes a difference. And, Branson being 45minutes away, it probably gets some extra tourist traffic.

If you have never been to the Springfield Bass Pro, it literally takes up over a city block. The catalog return store is bigger than most stores.

Andy

[Purebred Redneck]

The problem with Bass Pro is they are more expensive than Cabelas on most of their items. Both stores have real cheep promotional items like hats, coolies, etc.
I was looking at several muzzleloaders last year to buy for my dad. The Bass Pro sales prices were more expensive than the Cabelas regular prices.

When I was younger, I used to view the Springfield Bass Pro and the Sidney Cabelas as heaven here on earth. Now I just realize they are just this huge retail busy retail store :rolleyes:

[Andy L]

I havent noticed that at all. Maybe on a few items, but overall, their prices are just about exact. I look in both catalogs before ordering and it usually comes down to a coin flip. I think they do that on purpose so one doesnt lose market share.

I know I was lookin for new 3D camo last year and Bass Pro won.

One thing though, they each carry alot of the same brands and they will be the same price. But, some brands, one will carry and the other will carry another major brand of the same thing. There may be a slight price discrepincy there. That was the case of my camos. But it goes both ways.

And there house brands, I think, are made by the same company in alot of cases. When I was fishing tournaments heavy, a good rainsuit was a must. I bought Cabelas Guidewear. It was the top of the line back then. A few years later, I wanted a new set and was going to order the guidewear and happened to be in Springfield and checked out the Bass Pro brand. They were identical with identical features as far as seems, material, ect... Couldnt tell them apart. And the same price. Basically $400 for the parka and bibs.

Andy

[fabsroman]

Trust me, there is a difference in prices between Outdoor World and Cabelas. When I was in law school, I used to create spreadsheets of items I wanted, scour the catalogs, and post who had the cheapest price and what it was. Outdoor World/Bass Pro/Redhead rarely made it on the spreadsheet. A couple of places beat out Cabelas on certain items like Lock, Stock & Barrel and MidWay, but for the most part Cabelas had the cheapest prices I could find.

As far as them making their prices the same, they do not do it because they don't want the other to lose market share, they do it because if they didn't they themselves would lose market share. Retailers can approach the price issue a couple of ways. They can undercut the competition to gain market share and then merely match the competition once they have a good market share.

Purdue used to drive start up chicken producers out of the market by lowering his chicken price to the extent where the startup could not afford to compete. Even if Perdue suffered a loss for a couple of months, he had enough reserves to withstand it and he could then make it back up once the competition was gone and he could raise prices again. The retail world is cruel. Heck, the service industry is cruel too. Oh yeah, don't get me started with manufacturing.

[Andy L]

Whatever. I guess I cant read. Its not worth arguing over. Buy what you like where you like and believe what you like.

Good Day

Andy

[Purebred Redneck]

Ok, I may have an answer to the price question.

This goes for both Bass Pro and Cabelas.
The website, catalog, and store price may be different prices. in the catalog that coems out in June, the price for an item may be 200.00 and the price is good through December. Well then in September you get a diffrent catalog and the same item is 175.00 good through december. So if you don't get the new catalog, you end up paying more.

For the most part, I quit getting the hard copies of the catalogs because I'm on the high speed internet now for the last 1 1/2 years- so I don't know if the companies still do this.

[multibeard]

If you get poor service in a store and walk out without saying something to management, the employee will continue to give poor service.

I used to take it an walk out but no more. There are a number of times that I have gone to the manager of the large lumber yards around here and complained. I have at least gotten the satisfaction knowing that someone might get a butt chewing.

I owed one $130 on a special order and got it taken off my bill. I simply asked for the place to send my bill for lost wages due to two of there screw ups that cost me a days work.

I do all my dealing with Cabelas on the phone. I have found customer service to be great and willing to go beyond the call of duty to help me out.

[Hawkeye6]

Fabs:

"Heck, the service industry is cruel too"

So does this mean that you cut your hourly billing rate to drive the competion out? :)

BTW, you have it precisely right on with company's buying market share. They will try to undercut each other on price to do that. Manufacturer's may try to do it on quality or "cutting edge" technology, but about all retailers have to work with is price.

For another mail-order house with good service and fairly good prices, try Natchez Shooting Supply. I think their website is www.natchezss.com I've been pretty happy with their prices on many items. Watch shipping though. It can be a killer.

H.

[fabsroman]

Andy,

What I meant to say is that I know there was a difference between Cabelas and Outdoor World's prices about 8 years ago. I don't know what it is right now because I usually do not price items unless they are pretty large. Most of the large items are about the same between the two (e.g., finisher layout blinds).


Hawkeye6,

I don't necessarily reduce my fee, but I have seen some CPA's that have prepared some illegal tax returns for their clients just so that their clients will use them because they can get a larger refund. I had to decline to do one client's tax return because I couldn't do for her what her previous CPA did the two years prior. She is a legal client of mine that wanted me to prepare her tax returns.

Then there are the attorneys that will lie for their clients just so they can get paid. That isn't me either.

[Steverino]

One thing that you can always expect on this forum is good, thought-provoking feedback! Great posts Denton and Lil-Red (and others)

I have found both Cabelas and Bass Pro Shops to be somewhat comparable on most major label brands of fishing and hunting products. Where I have really seen a marked differnce, however, is on the personal brand products (RedHead-Guide Series) Cabeleas wins hands down in my book.

Cabelas has claimed more than their fair share of my cash through the years :rolleyes: on a bevy of different items-especially clothing ans there is a marked difference. The quality of the fabric on shirts, jackets, and chore coats are superior to RedHead along with better quality stiching, seams, and hems. When I'm not wearing Filson, I'm usually afield in something from Cabelas. Personally, I have always received top-notch service from Cabelas as well. I can't always say that I have from BPS.

With respect to the above post from Lil Red, Amen!!! I've spent alot of time down South and still do as I have family there and I can say with pride that it will certainly be "From My Cold Dead Hands" in the South should any BS legislation ever pass denying us our 2nd Ammendment rights. I will be South of the Mason Dixon line quicker than a jackrabbit being run down by a pack of dogs.

I personally believe that our forefathers, knowing human nature, constructed with the help of God, the most perfect documents that were humanly possible. The anology they used was that this would only serve to be an experiment if the people were vigilant in protecting these rights. Look to Canada and England and ask yourself if they are better off now. I can go on and on but I will stop. There are certainly some things that are worth fighting for and in my book, this rates right on up there!

[Steverino]

To those of you that are scratching your heads right now and wondering what in the heck my last two paragraphs have to do with Cabelas service...I apologize. This was meant to be posted on the "Ronnie Barret" thread in "Anything Goes":rolleyes:

This is what happens when you eat lunch at your desk at work, are trying to keep a couple of screen sessions open on HC and are fielding phone calls from co-workers all at the same time.

Sorry for any confusion.

[fabsroman]

Well, you started out in the right direction with the Cabelas stuff and then I figured that you got somewhat confused at the end with the other thread.

You might just want to cut and paste the last portion on the Barrett thread.

[Steverino]

I did copy and paste over to the other thread so at least the folks reading that might have some clue as to what I am talking about.:D

[Andy L]

Still havent got a second response. The first one said it would be very soon. See what happens.

Should I send another if I dont hear from them in the next day or so, or just let it go?

Andy

[Mil Dot]

How about utilizing the "e-mail to a friend" feature and send this thread link to Cabelas. May be that'll get you a response. Or call Customer Service and ask for someone who cares. As a concenred customer, of course.

[Nulle]

The Sportsman's WareHouse is another good chain and have got some pretty good deals from them.

[M.T. Pockets]

Nulle, have you been to the Sportsmen's Warehouse in Sioux Falls yet ? My best friend just went to work for them, he flies the big shots around and says they're a great bunch of people. The owner is a big hunter himself. They're looking to open another 20 stores or so in the next 2 years. I recommended somewhere along I-90 in the Black Hills area. I think there would be a good base of resident customers, plus a lot of outdoors people passing by all year long. Keep your eyes open.

[Mil Dot]

We have a Sportsmans Warehouse in town. They are like a mini Cabelas. They have a good selection of reloading equipment and guns. Pricing is comparable to Cabelas but deals can be found. Our Super Wally actually just started carrying reloading supplies and their prices are higher than Sportsman's. Just waiting for Wally to close it out again:D .

[Nulle]

We went to Cabelas first and then to Sportsmans in SF. We had certain items we had priced and SF had Cabelas beat on all items.
The one in SF is pretty darn big and if its a mini it is not by much.

[Mil Dot]

Nulle,

Showroom SQ Ft may be closely comparable but the aisles are closer together in Cabelas which allows more variety of "stuff". I actually like Sportsmans for having a more open layout because I'm more of an in and out type shopper. I know what I want before I get there and don't like dealing with the crowds on the weekends. Cabelas marketing of their retail showrooms is as a end destination for folks. For example Sidney, Neb doesn't exactly have much for tourist appeal other than Cabelas. They expected folks to spend a full day at their store, therefore RV parking, semi parking, dog runs and now hotels, restraunts etc. Cabela also has the infamous catalog and web site. If you pull up Sportsmans Warehouse on the web they're a toddler in comparison. SW gets a lot of what used to be my Cabela biz because they are 10 min from my house, so I don't have to make a list and I don't have to pay freight or gas $ or use one of my days off to travel to Sidney ( 2hrs one way ). Personally, unless I'm looking for something in specific, SW will get most of my day to day biz. If I want to get out of town, shop the bargain cave, stroke a bunch of high end guns I'll road trip to Sidney. For your day to day items I think SW will probably beat Cabelas easily because they just don't have the overhead.

[Nulle]

Ditto and I hope they get a SW in the Western part of the state soon.

[pointblank]

Hey all,

If you are looking for catalog shopping, either on-line or by phone, there are several businesses that support Huntchat and would love your business. Me being one of them.

item for item competitive with Cabelas and BPS

http://www.huntn.biz/catalog/catalog.asp?id=1426

Each purchase also helps fund the battle to protect gun rights.

[fabsroman]

Checked the website out and it doesn't appear to have quite as much selection as BPS or Cabelas. Granted, I only checked out the waterfowl decoy section, but that seemed to be pretty enemic. If I have to pay for shipping, I try to order as much from Cabelas or BPS as possible because after a certain dollar amount, the shipping is essentially free.

[pointblank]

fabs,

I agree that the shelves are a little bare but we've only been at it for less than two years. It will get better and better.

Items are being added every week.

crawl before you walk, walk before you run.

pb

[Andy L]

pb,
Nice site you got there. Gotta start somewhere, I agree. I see some things I need to order before fall, and guess where Im gonna get them? ;)

I would be more than happy to support your effort and a HC sponsor. :cool:

Expect an order before fall.

Andy

[pointblank]

Thanks Andy!

If there is anything you need that you don't find, Let me know.
We all come from different hunting and fishing backgrounds and have our product preferences so we may be totally overlooking certain items or unique products for outdoorsmen.

In put is always welcome.

pb

[Wolvie]

Hi All,.it`s been awhile,.....hope everyone is doin good,......So anyways,...
I got to speed read through most of this thread,......and i didn`t see anyone post anything about Gander mountain?
They used to be cheaper then Cabela`s and Bass Pro,......I know they don`t have a catalog anymore.
But I did find a place that was decent on pricing,.......It`s ; Keystone Coutry Store ,and they have online ordering and a catalog,......if anyone is interested let me know, or I can post the web addy here.
I would now but I dont want to get into trouble for spamming,......lol
Also I would like to find a place that carries the Oneida Compound bow,...or any of them.
Cabelas ,Sportsmen Guide,Gander Mount., none of them carry that bow line.
Ok Later All,.
SAFE HUNTIN~

[Nulle]

Yup Gander was another good one and as you stated I havn't seen them around much. They getting pushed out or what ?
Years agoe Herters had a Very big outlet and now they are gone except for some waterfowl stuff.

[Mil Dot]

You sure know how to make a guy feel old ...

I grew up in the Owatonna, Mn area, about 25 miles from Waseca, Mn where Heters had their "showroom". I drove a Heters snowmobile as a kid and my Dad would take me over there to buy treble hooks and lead weights (for dough balling Carp) while he shopped for lures for the annual fall fishing trip to Lake Winniebegosh and Cass Lake with the boys. If memory serves me correctly they even had a catalog. Someone bought them out and they fell to the wayside after that.

I have been in a Gander Mtn in Rochester, Mn and in a Twin Cities south suburb within the last couple years so I believe that they're still around.

I don't know if that was Heters only showroom, but it was the big treat for like a 10 or 11yr old to go to with Dad.:D

I did a quick search for Gander and they're still around. Kind of entertaining, along with driving instructions they give GPS coordinates to the locations. I knew I bought that GPS for something.

[Hawkeye6]

I can remember Herters years ago. They had a store somewhere in NE Iowa that I drove up to one time. I was in college at ISU and I think I went there to get a graduation presetn for one of my nephews, I think. I don't know where or when they fell off but like Nulle said, they don;t seem to have much in their catalog these days except waterfowling stuff.

Gander Mountain -- I used to do mail-order from them and got some nice stuff with good deals. Apparently, they ran into some expansion/money problems and sold off their mail-order division to Cabelas (IIRC). Right before that, their customer service and order fulfillment really went to crap. That was around 1995-1996. Since then, they've greatly expanded their retail stores. Sometime in the early ninties they opend a store in Merrillville, IN that I went to very occasionally. Now we have a store nearer to us (NW side of Fort Wayne, IN) and I like it. I go there from time to time. Thsi particulaar sotre is way overcrowded so I kind of dislike it from that standpoint.

Cabelas stores are great, but there aren't any near me. Teh closest is about a 4 hour drive.

Another store that I used to really like when I lived in Indy was/is Galyans. They were a locally owned chain of around 5 sporting goods stores. Deifnitely full line wiht a great selection of camping/outdoor/hunting/shooting stuff. They sold out to the Gap in the early to mid ninties as tehey were trying to fund their expansion in the midwest. With that they keps their excellent customer service and stocking. I understand that they have now been sold to Dick's Sporting Goods. We have a Dick's in Fort Wayne. OK, but I'm not impressed. I'll have to wait and see what they do with Galyans.

[Andy L]

Far as Im concerned Cabelas arent that "Great". I guess its no biggie til it happens to you......

I never heard another word about it. I guess they dont care. No problem. Im not saying Ill never buy anything else from them. But Huntnbiz, Bass Pro, Midaway, Grafts, Sinclair and several others will get the nod first to see if they have what I want.

Andy

[Wolvie]

They just dont have a paper catalog anymore.
You have to go online and order now.
Later All
SAFE HUNTIN~

[fabsroman]

Hawkeye,

Herters was bought by Cabelas, or at least its waterfowl division. It happened a couple of years ago and I can remember the Cabelas waterfowl catalog coming with Herter's name on the front of it too along with several of the Herter's decoys in the catalog.

[Dom]

Interesting thread and comments. My .02 from somebody who HAS to receive stuff via mail:

I used to get a bunch of stuff from Midway -- but they absolutely stopped shipping to APO/FPO addresses. I e-mailed them, told them they're losing a bunch of business to Cabela's, Natchez, etc -- didn't matter, they don't intend to ship to APOs anymore, their loss.

Natchez is cool, never had a problem, good customer service, and they have some items I can't get anywhere else. Same with Sinclair, Midsouth, etc.

I've very seldom used Bass Pro, in fact I can't remember when. Maybe have to recheck them out one of these days.

And now the big boy, Cabela's. I'll tell you, they're right there in the ballpark if not lower on prices. In fact, I just the other day ran a comparison for a Leupold Scope -- same exact price from swfa, bear basin, and Cabela's. The only way I can beat one over the other is when one has what I want on sale.

Wolvie -- I used to get stuff from Gander also -- but you can't order on line, have to visit a store.

I'll keep my eye on Huntn Biz too.

I also use the German big boys Frankonia and Kettner -- I get stuff that costs more, but impossible to get from stateside outfitters.

Good to see I'm not the only one supporting a hunting/shooting shop!! Good luck shopping, Waidmannsheil, Dom.

[Hawkeye6]

Originally posted by fabsroman
Hawkeye,

Herters was bought by Cabelas, or at least its waterfowl division. It happened a couple of years ago and I can remember the Cabelas waterfowl catalog coming with Herter's name on the front of it too along with several of the Herter's decoys in the catalog.

Fabs:

It appears you are correct! I jsut did a search for the Herter's website and was re-directed to a Cabela's webpage with a nice letter from Herter's saying Cabela's was now doing the on-line distribution of the Heter's products. Sounds like an acquisition to me!

Hawkeye

[Hawkeye6]

Dom:

"I used to get a bunch of stuff from Midway -- but they absolutely stopped shipping to APO/FPO addresses. I e-mailed them, told them they're losing a bunch of business to Cabela's, Natchez, etc -- didn't matter, they don't intend to ship to APOs anymore, their loss. "

I agree with you its their loss. I'm curious, did Midway give any reason for their new policy?

Hawkeye

[Dom]

Hawkeye, yes, Midway said the change in customs regulations prevented them from shipping to APOs -- but I think it's just an excuse that they don't want to pursue it or do customs forms. And it's for everything, including books and stuff that anybody can get anywhere in the world. Naturally no mail order will ship powder, primers, or loaded ammo, but not to ship accessories, scopes, etc, is definitely a loss to them. I did find their response:

Dom,

We apologize, because of the varity of regulations controlling shipping outside the U.S. MidwayUsa is unable ship to APO's. We can still ship to you if you have a statside address. If you have any further questions or comments feel free to contact us at 1-800-243-3220 Monday through Friday 8 am - 8 pm and Saturday and Sunday 9 am - 5:30 pm (CST).

Once again, thank you for choosing MidwayUSA, we appreciate the opportunity to serve you!

Sincerely,
David

MidwayUSA
Customer Service Associate
PS. Have you received our new Master Catalog #3 with over 60,000 products? Call or log on today!

[Wolvie]

Here in Upstate NY I guess there is stil ltalk of Gander building somewhere around or at exit 19 off of I-87.

I am hoping for it myself,.....we need something around here,....Wally World just isn`t carring what they should,..or used to.

Later All,.SAFE HUNTIN~

[pointblank]

Just ran the wheels off my little truck circling from Utah to Wyoming to Colorado to Kansas to Oklahoma to Texas to New Mexico back to Colorado and finally home to Utah.

Stopped in the Sportsmansware House in Utah, GanderMt in Colorado, Cabelas in Kansas, Bass Pro in Oklahoma, Gander Mt in Texas then ran out of time to shop. Really wasn't shop'n anyways. Just looking and drooling.

I should have picked up a little something for every one, Sorry.

Next trip I'll remember.

[VinVega]

Originally posted by M.T. Pockets
A friend of a friend of mine worked at Cabela's HQ's office. While working for them he sent a resume' to another firm somewhere else. Somehow the big guys found out and bounced him out of the office immediately. I don't think a rude sales clerk would last long either.

Honestly, if an employer is going to fire people because they are looking for better opportunities, I can completely see WHY someone's looking for a job with a different firm. That's terrible managing, if you ask me.

[M.T. Pockets]

VinVega, I'm afraid that's the way corporate America works, especially with the employees in the office working with trade secrets & the books. This guy was had top access to the inside books and some companies won't tolerate anything less than 100% loyalty while under their employment. I'm sure there was an employment contract of some type that was violated by him soliciting employment elsewhere. He didn't even get to clean out his own desk.

[fabsroman]

Some companies require their employee to sign a Non-Compete Agreement and a Trade Secrets Agreement. That is to make sure that employees don't learn everything from the business owner and then open up their own place. Greed is the problem. The employer pays the employee a handsome salary, but the employee wants more and figures that since he is running the employers business he can do it elsewhere. At the same time, he does ahead and takes the customer database when he leaves and mails his new catalog to the older employer's customers. That is wrong and that is what the Non-Compete and Trade Secrets Agreement is there to prevent.

[VinVega]

I guess it all just seems odd to me because of the company I work for. The turnover rate there is extremely high, people rarely pass four months. But, they do tell each and every associate what they need to do to do a good job for the company, and why doing it that was is conducive to good business. They've also been completely receptive of the fact that I've been in the running since February for a job with the local PD. I guess it's not competition, but plenty of people have left the company to go to other businesses. Lots of people have left other businesses to come to my company. There's never any hard feelings and it's not odd to rehire someone who does this. I guess I just work for a weird company, but I've known that since I started there.

All that said, I still think it's pretty sad to fire someone just becaue they're trying to broaden their opportunities. We can get back to the original point now. Sorry to have hijacked the thread.:)

[Nulle]

Well good luck in your Law Enforcement quest and even there I have run into Cheifs and Sheriffs that if they find out an employer is looking he had better find something real soon cause they would make it tough on him.
Anyway back to Cabela's I guess I have ordered on line and in their store in Mitchell and never had a problem. Granted I do not order a ton of stuff but hope I never run into some of the things some of you have or I guess I might switch to another store fast.

[Lilred]

I can honestly tell ya'll that when I first started werkin at Lowes..I never thought the average person was such a moron.
But..it comes from what I call "lettin it git to ya".
Do ya'll have any idear how many times a day I hear "I demand a discount?" Probaly 100. So, what I do, is let them hash it all out..and then decide if they really do deserve some form of reimbursment. Like Fabs fer instance, iffin Lowes screwed up his order, then he deserves somethin back. But..there's a hitch to my way of thinkin on this..which is why I refuse to move up the ladder at Lowe's. You see..iffin Fabs would've came to me, explained what happened and it all checked out..I would've gave him his 10%. No biggie. But you start slappin me with Home Depot reciepts like I would truly go home and not sleep fer 3 days cause he shopped at Home Depot? I would sleep like a baby, and I probaly would lose all sympathy I had for him. Not to mention respect. Knowin me, I would probaly tell them that too..hence me not movin up higher lol..(No offense Fabs..this is not personal towards you..Home Depot reciepts are a daily thing at my store.)

Yes, you can threaten, and it will truly work..fer none of them will tell you no. But..that is abused so bad..that I have become hard-hearted. I git paid dern good money fer what I do..and I take my job seriously..and will do the best I can to make every customer feel appreciated. But..most of those folks on the other side of the fence..have alot to deal with. I've learned to seperate each customer from the next..and that not all of them are leechin offa my retirement. it werks out real good that way..and in general..I agree..that most times..customer service sucks period.

But, fer ya'll waitin at the customer service desk fer yer rant & throw down, and the next person walks up to you..just remember..you also need to treat them as an individual..and not as the company. You need to seperate each person you deal with..just like I seperate each customer I deal with. 2 entirely seperate beings from one another.
Iffin that dont work..I can always fall back on my Pop who said "You can always git more honey w/ bees than w/ vinegar."

[Aim to maim]

Originally posted by Lilred
Iffin that dont work..I can always fall back on my Pop who said "You can always git more honey w/ bees than w/ vinegar."

Huh???:confused: :D

[Lilred]

Awwwww schiet..lmao
I got it backards...you can git more bees w/ honey than you can w/ vineger..I think..aww hell... what he said :p :D :rolleyes: