Remington Warning !!!!

[razmuz]

Last week I got into my safe to get a shotgun for dove hunting. It was glued to the carpet at the bottom of the safe. As a matter of fact four other long guns were stuck to the carpet with what looked like strawberry jam. Come to find out the kick pad on a Remington CDL was oozing out some crap that trashed out my safe and the but pad on three other guns. I called Remington and they admitted they had been having problems with their highly touted kick pads. They offered to replace them if I would, at my own expense, mail the pads back to them. JUST THOUGHT YOU WOULD LIKE TO KNOW.

[jplonghunter]

razmuz

And now it begins,the first thing to go when a holding company takes over is customer service.

jplonghunter

[fabsroman]

Me, I would be filing a small claims action on that one, or at least threatening to do so. If they knew they had this problem, they should have foreseen that other guns and safes could get screwed up by these deteriorating butt pads.

[Dan Morris]

Thanks for the heads up! My old 870 doesn't show any signs of this...yet. You guys are right on customer servfice being the first things to go,
Dan

[jd3006]

Thanks for the info. My pad on my CDL seems to be melting. It's sticky and just downright melting on the rifle. Never had a problem with any other pad , just the Rem. R3 pad on the CDL.

[mrmiskin]

"We are having problems"
Translation , we knew they were crap and are waiting for enough people to complanin before we do anything about it.

What is the world coming to????

[PJgunner]

The following is a copy of a letter I just sent the other day to the CEO at Lyman. I think it says it all regarding customer service these days.
Paul B.

CEO 9/11/2007
Lyman Product Corporation
475 Smith St.
Middletown, CT 06457

Dear CEO

My apologies as I do not know your name. I have been a user of Lyman products for well over 50 years, bullet moulds (over 100, mostly Lyman‘s), dies, (at least six), three brass tumblers and the Power Trimmer just to name a few.
Recently, my Power Trimmer’s cord shorted out and literally cut itself in two. When I called customer service to get a new cord, it took five minutes while I listened to the phone ring before someone answered. No, not being place on hold, just no answer. Then, when I asked about getting the cord, I’m told that they do not have one listed. I then asked what should I do about getting my machine fixed? “I find no cord listed” was the reply. So I ask, “Am I supposed to pay another $260 plus shipping and handling to buy another machine? Again, “I have no cord listed.” I’m working under time constraints trying to get a batch of ammo loaded for a match, and trimming with the old fashion hand crank is out of the question.
Frankly, due to the rudeness of your customer service representative, I’m considering no longer purchasing any Lyman products.
For the record, I also had to order parts for an adding machine through the maker, Casio. A five minute phone call and the part is on the way. Total politeness from a service rep who was glad to do business, and not a person that apparently didn’t want to bother.

Respectfully,


Paul B.

[Tater]

Customer service is HUGE with me. I'll go so far as to pay a little more for a comparable product from a different manufacturer to get good service. That's one reason I like Ruger and Gerber so much--great customer service even for the items I bought used.

[TKO]

I dealt with Remington on a bolt issue on my 700 a few years back and I have to say I was more than a little disappointed in there service.

TKO