[Lilred]

Fabs, those are the most common complaints Lowe's gets. And it all boils down to the people they hire. I can explain why there is no-one ever in the aisles at Lowe's, but it would probaly make the folks I werk fer very mad by tellin their business. But I will say this..it all boils down to the manager's yearly bonus.
Same w/ HD.

To give ya'll a hint, when something goes wrong, you should always ask for the store/ops or zone managers that are in the store. If that dont werk, you email the customer service. I think the email is manager@lowes. com.
Be sure to mention the store location and names of who you talked to, cause w/o that, you wont git very fer.
Those emails go straight to the store manager, and is "refereed" by the district & corporate folks. If the issue is not resolved, the store managers will be in a world of hurt.
Customer complaints fer the store via email, show up every day on our screen, and managers hop on them problems like a fox on a 1-legged chicken. Cause THEIR boss sees em every day too.

Most managers try to avoid that dreaded list cause it makes em look VERY bad to their boss, so there is no escaping the system. Lowe's has an excellent customer service program, and the incentives/bonuses fer associates to give great customer service is outstandin to be honest. I dont really know iffin I can can go into details..bein its their "business" and all..but they have the potential for a PILE of money.
But, the associates are just..I dunno..some hold grudges, cause Lowe's will beat the "customer service and carin fer all things in general" out of ya..I will say that. They expect ALOT. However, it's the associates duty to the customer, not to Lowe's, to follow up on all orders and customers. Most associates caint seperate the 2.