|
Yep, that's what I meant exactly Fabs. I have or did own offerings from each of these manufacturers and have personally been quite fortunate to not require authorized factory service...yet.
However, one can glean from other shooting sites and numerous postings the multitudes of shotgun shooters that are less than pleased with their respective factory service and repair centers. Of course, a good half of these can easily be dismissed, IMHO, because of either unrealistic expectations and/ or a combination of poor maintenance habits or just plain doing something downright stupid. This still leaves us with a fair amount of honest and legitimate claims against the manufacturers.
I am sure that your acquired negotiating skills in your selected profession have served you well through the years Fabs. While I am not a skilled attorney by craft, (or play one on TV) the aging process has certainly imparted certain attributes that have assisted me when dealing with folks in any type of customer service capacity when the occassion has dictated. I personally am of the strong opinion that the "catching more bees with honey than vinegar" approach works the majority of the time with most folks. Then there are times when one requires more assertive tact. It's been at this particular juncture that I have failed miserably in years past. There is an art to successful negotiating and I also agree that "the squeeky wheel gets the grease."
As far as DeHaan shotguns go, I honestly do not know of their longevity but have seen the owner of this company by and large, accomodate the needs of shooters without having to go through any extraneous measures. That is worth something to me.
|