|
The following is a copy of a letter I just sent the other day to the CEO at Lyman. I think it says it all regarding customer service these days.
Paul B.
CEO 9/11/2007
Lyman Product Corporation
475 Smith St.
Middletown, CT 06457
Dear CEO
My apologies as I do not know your name. I have been a user of Lyman products for well over 50 years, bullet moulds (over 100, mostly Lyman‘s), dies, (at least six), three brass tumblers and the Power Trimmer just to name a few.
Recently, my Power Trimmer’s cord shorted out and literally cut itself in two. When I called customer service to get a new cord, it took five minutes while I listened to the phone ring before someone answered. No, not being place on hold, just no answer. Then, when I asked about getting the cord, I’m told that they do not have one listed. I then asked what should I do about getting my machine fixed? “I find no cord listed” was the reply. So I ask, “Am I supposed to pay another $260 plus shipping and handling to buy another machine? Again, “I have no cord listed.” I’m working under time constraints trying to get a batch of ammo loaded for a match, and trimming with the old fashion hand crank is out of the question.
Frankly, due to the rudeness of your customer service representative, I’m considering no longer purchasing any Lyman products.
For the record, I also had to order parts for an adding machine through the maker, Casio. A five minute phone call and the part is on the way. Total politeness from a service rep who was glad to do business, and not a person that apparently didn’t want to bother.
Respectfully,
Paul B.
|