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Customer service is HUGE with me. I'll go so far as to pay a little more for a comparable product from a different manufacturer to get good service. That's one reason I like Ruger and Gerber so much--great customer service even for the items I bought used.
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USAF Retired 
Far better is it to dare mighty things, to win glorius triumphs, even though checkered by failure... than to rank with those poor spirits who neither enjoy nor suffer much, because they live in a gray twilight that knows not victory nor defeat.
Theodore Roosevelt
Don't sweat the petty things and don't pet the sweaty things
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