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If you used a credit card, just dispute the charge with the credit card company. That is what I do all the time. Had something like this happen on a $450 bike rim that I ordered, so I protested the charge. Lo and behold, a month and a half after the order, I received the rim. Won't be doing business with them again, but at least I didn't end up totally up the creek.
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The pond, waterfowl, and yellow labs...it don't get any better.
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