Bushnell is junk

[ww874]

Hello- I have never done this before but I feel it's necessary to advise potential buyers of Bushnell products to be aware. I recently sent a Bushnell Sentry spotting scope to Bushnell for repair. I realize this was not an expensive piece of equiptment but I bought it for the once or twice a year sight in trip to the range. This scope was not abused and it was stored in it's box when not in use. Needless to say after four years ie. that means about 10 times of usage, the focus ring broke. I tried to tighten the screw but it didn't work. I sent the scope back to Bushnell for repair. When I bought the scope I received the really reassuring lifetime warranty certificate. Upon reading the warranty card it stated just sent the scope back with a $10.00 check for shipping and it was covered for the lifetime of the product. Well, after three weeks I received a respose from Bushnell. This is no joke, the letter stated my scope was not able to be repaired because " it was broke". They did offer to replace the scope for the purchase price of another scope. I contacted their customer service and was told sorry but too bad. To add insult to injury I advised the rep not to sent the scope back to me and not to cash my check for the $10.00 return shipping. The guy told me sorry their policy was to sent all items back to senders within 30 days if no work was preformed. I realized this post is long winded but I really feel it's necessary to let potential buyers of Bushnell products know what to expect when their Bushnell product needs repair.