Browning Gold problem

[tjwatty]

Obviously my son takes after his mother, he bought a Browning Gold and it will not cycle 3.5 in. shells. After the shot it will kick the spent shot out but jam the next one going in. Sometimes the empty gets caught by the next round, but not always. Good for me because I have inherited his shells for my Benelli. I have since talked to 2 others with the same problem. He's had it to a local guy but can find nothing wrong.
Has anyone else found this and has anyone delt with Browning about repairs?