Customer Service - Baloney !

[Larryjk]

I w3ish there was a way to warn propective buyers about a company's lack of customer service. In January, I called Braztech (Taurus & Rossi service Co.) to order a new stock for a Rossi Model 92 lever action in 45 Colt. The service rep. said if I would return the broken stock they would replace it. I sent the stock in and called them about 6 weeks later to check the status. At that point they told me to send them the rifle so they could fit the new stock. I told them I could do that since I was a stock maker, but they wanted to do it. I sent them the rifle. About the first of May, they sent a notice they had received the rifle and it would be 2 to 3 weeks before they would be returning the rifle. On the first of July , I called them to check the status. The call was returned on the first of August and they had decided to replace the rifle with a new one. I had to send a copy of my FFL, which I did immediately. I called them today(Sept 12) to see what the new problem might be. They are out of stock on that model of rifle but a new one is on order. Have you ever wanted to scream at the incompetent idiot on the other end of a telephone conversation? I didn't, but I did ask if they knew that hunting seasons are starting here and the fellow really wants his rifle back. I guess my only recourse is to call Taurus Int. and complain directly at the manufacturer. After that it is go to BATFE to see if they have any direction for me to follow. I really hate to get them involved because it will take away from the time they are spending on "Fast and Furious."