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#1
09-04-2007, 06:14 PM
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Remington Warning !!!!
Last week I got into my safe to get a shotgun for dove hunting. It was glued to the carpet at the bottom of the safe. As a matter of fact four other long guns were stuck to the carpet with what looked like strawberry jam. Come to find out the kick pad on a Remington CDL was oozing out some crap that trashed out my safe and the but pad on three other guns. I called Remington and they admitted they had been having problems with their highly touted kick pads. They offered to replace them if I would, at my own expense, mail the pads back to them. JUST THOUGHT YOU WOULD LIKE TO KNOW.
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#2
09-04-2007, 07:37 PM
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razmuz
And now it begins,the first thing to go when a holding company takes over is customer service. jplonghunter
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#3
09-04-2007, 08:36 PM
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Me, I would be filing a small claims action on that one, or at least threatening to do so. If they knew they had this problem, they should have foreseen that other guns and safes could get screwed up by these deteriorating butt pads.
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The pond, waterfowl, and yellow labs...it don't get any better.
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#4
09-04-2007, 09:08 PM
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Thanks for the heads up! My old 870 doesn't show any signs of this...yet. You guys are right on customer servfice being the first things to go,
Dan
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Lifes not meant to be a journey to the grave with the intentions of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thouroughly used up, totally wore out,loudly proclaiming.... WOW.....WHAT A RIDE.......
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#7
09-14-2007, 07:36 PM
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The following is a copy of a letter I just sent the other day to the CEO at Lyman. I think it says it all regarding customer service these days.
Paul B. CEO 9/11/2007 Lyman Product Corporation 475 Smith St. Middletown, CT 06457 Dear CEO My apologies as I do not know your name. I have been a user of Lyman products for well over 50 years, bullet moulds (over 100, mostly Lyman‘s), dies, (at least six), three brass tumblers and the Power Trimmer just to name a few. Recently, my Power Trimmer’s cord shorted out and literally cut itself in two. When I called customer service to get a new cord, it took five minutes while I listened to the phone ring before someone answered. No, not being place on hold, just no answer. Then, when I asked about getting the cord, I’m told that they do not have one listed. I then asked what should I do about getting my machine fixed? “I find no cord listed” was the reply. So I ask, “Am I supposed to pay another $260 plus shipping and handling to buy another machine? Again, “I have no cord listed.” I’m working under time constraints trying to get a batch of ammo loaded for a match, and trimming with the old fashion hand crank is out of the question. Frankly, due to the rudeness of your customer service representative, I’m considering no longer purchasing any Lyman products. For the record, I also had to order parts for an adding machine through the maker, Casio. A five minute phone call and the part is on the way. Total politeness from a service rep who was glad to do business, and not a person that apparently didn’t want to bother. Respectfully, Paul B.
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#8
09-14-2007, 09:40 PM
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Customer service is HUGE with me. I'll go so far as to pay a little more for a comparable product from a different manufacturer to get good service. That's one reason I like Ruger and Gerber so much--great customer service even for the items I bought used.
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USAF Retired  Far better is it to dare mighty things, to win glorius triumphs, even though checkered by failure... than to rank with those poor spirits who neither enjoy nor suffer much, because they live in a gray twilight that knows not victory nor defeat. Theodore Roosevelt Don't sweat the petty things and don't pet the sweaty things
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